Delivery Information

Standard delivery

We use an independent courier company for all of our deliveries. They provide a fast and secure service.
Your wine order should arrive with you within 3 working days, although occasionally this will take a little longer.
We make a standard, fixed delivery charge of £7.95 for any order to a single address.  We offer free delivery on orders of over £25 in our local area of St Ives and Hayle (postcodes TR26 and TR27).

Why a delivery charge?

We make a one-off delivery charge for each order to a single address. We like to be transparent with this delivery charge, rather than to hide it in the cost of the wine. This allows you to see what the actual cost of the wine is, and what you are paying for delivery.

Leaving in a safe place

When placing your order you can specify a safe place where the driver can leave your wine in case you are out. This stops you having to wait in to collect it.
If you would rather have the wine delivered to you in person, we are happy to do so. If you are not there, the driver will simply leave a card for you to arrange a more convenient time.

Split deliveries

We do try to send your order in one delivery. Occasionally we may be forced to send cases as separate deliveries to you. If for any reason an order does get split and cases are sent to you on separate dates then we will obviously not charge you any extra delivery. 

Saving on packaging

Where possible we always try to save on packaging. We will often use the original supplier box to send your wine to you in. We also try to use recycled packing material. Don’t worry, we won’t scrimp on packaging at the cost of damaging your wine!

Breakages

In the unlikely event that your wines arrived damaged in any way, please contact us at sales@scarlet-wines.co.uk immediately and we will be happy to arrange a replacement or a complete refund.

Where we can't deliver to

We are sorry but we cannot deliver to the Channel Islands, Eire or Mainland Europe.